Farelogix Adds Dynamic Bundles to Merchandising Product
Provides Airlines Ultimate Flexibility and Control Over How They Package, Bundle, Personalize, and Sell Ancillary Services
MIAMI and LONDON—September 17, 2013—(World Low Cost Airlines Congress – Booth/Stand #26) Farelogix has launched the airline industry’s first solution for dynamic service bundles. FLX Merchandise (FMS2) – the flagship airline merchandising solution from Farelogix – now enables airlines to dynamically package services to travelers, either as an alternative or a complement to standard a-la-carte merchandising. This new capability – in alignment with IATA’s NDC vision – greatly expands the levels of creative packaging, personalization, and transparency available to merchandising executives focused on growing revenue and loyalty in the nascent world of airline retail.
Using Farelogix’ new Dynamic Bundle capability, an airline can offer multiple a-la-carte services wrapped into one service bundle depending on any parameter(s) the airline chooses. For example, an airline may choose to offer theme-oriented bundles, such as a “Comfort Bundle” with noise-cancelling headphones, pillow, blanket, and premium comfort seat; “Executive Bundle” with Wi-Fi, priority boarding, and business seating with power port; or “Party Bundle” for specific markets or times of year. Alternately, a bundle could be negotiated specifically for a corporation, reflecting negotiated services only available to travelers authorized to buy them. It is even possible to give travelers the option to “Create Your Own Bundle,” allowing the consumer to choose, for example, three out of five optional services at a bundled price.
“This takes personalization and trip customization to a new level, giving travelers unprecedented flexibility of choice while bringing airlines another step forward in their newfound roles as retailers. It also puts the airline focus where it needs to be – on generating revenue and making their customers happy,” said Jim Davidson, president and CEO of Farelogix. “The big question for airline marketers is: which services are most desired by which customer segments, and in what combinations? For example, do some travelers want the airline equivalent of a Happy Meal or the NFL sports package? Or, for premium service airlines, how about a spa package that may include a combination of in-airport and in-flight services? Think about a loyal traveler facing a missed connection: what bundled services can be offered in real-time to transform frustration into satisfaction? With the new capabilities of FLX Merchandise, airlines can easily test market countless new service combinations without the headache of custom implementation or long time-to-market cycles. And in the process, they have the opportunity to give the traveler exactly what they want during a travel experience – which drives loyalty to the airline brand.”
FLX Merchandise, which is a component of the Airline Commerce Gateway powered by Farelogix, enables airlines to remain in control of their product offerings and provide truly targeted offers, down to the individual traveler level, across multiple distribution channels using NDC-compliant XML connectivity. This new functionality is now available to any license holder of the FLX Merchandise product (FMS2) and is already being used by one of the largest global airlines.
To learn more about FMS2, please visit www.farelogix.com/merchandising.
Farelogix is a recognized leader and innovator in the travel industry. Its groundbreaking technology is modernizing the airline commerce and distribution landscape, and is used by several of the world’s leading airlines. The company’s flagship Airline Commerce Gateway is a technology platform comprised of fully integrated and optimized components for airline-controlled distribution, shopping, pricing, merchandising, and retailing across channels. Recognized for its pioneering role in creating the distribution innovation known today as NDC, Farelogix now provides NDC (Level 4 certified) distribution for more than 20 airlines with connectivity to 10 major PSS systems. The company’s “Offer and Delivery Engines” (shopping/pricing, merchandising, availability calculation, schedule building, and NDC API) enable airlines to create, control, and deliver their offers independent of their PSS or GDS. These engines also represent the industry’s only shopping and merchandising suite designed for extreme high volume searching with infinite scalability in alignment with the NDC vision. Farelogix is headquartered in Miami, Florida, with offices in Toronto, Canada; and Dubai, United Arab Emirates. For additional information, visit www.farelogix.com.